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Frequently Asked Questions
1. Are you a manufacturer or a trading company?
We are a manufacturer with over 10 years of experience, ensuring competitive pricing and high-quality standards.
2. How does your factory maintain quality control?
Quality control is a critical part of our process. We monitor quality from the start of production to the final testing before packaging and shipment.
3. Can I request samples to check the quality?
Yes, we provide free samples for quality verification. While customers handle the initial shipping costs, these fees are reimbursed after a formal order is placed.
4. What is the typical delivery time?
In-stock items can be shipped the next day. For customized products, delivery usually takes approximately 15 days after receiving the deposit.
5. What are your payment terms?
We accept TT (30% deposit, 70% balance against BL copy) or L/C at sight.
6. Do you offer OEM services?
Yes, OEM services are fully available. You can provide your logo or specific designs for production.